Can I rent a car without a credit card?
Unfortunately not. The only method of payment is by embossed credit card (embossed means that the digits on the credit card are raised). Regrettably we do not accept debit cards, cheques, cash or bank transfers.
Traffic Fines?
The Renter is liable for payment of all traffic fines. We charge a R175 traffic fine handling fee.
Licence required?
A valid and unendorsed South African drivers licence must be presented when collecting your hire vehicle. Any inbound travellers into South Africa need to produce either an International Drivers Licence or a drivers licence issued from their country of origin, providing it is unendorsed and in English.
What about afterhours rentals?
Our airport locations operate 24/7 or stay open until last flight leaves/arrives. In the case of downtown locations, an after hours surcharge will apply.
Can I rent a babyseat?
Baby seats are available at R50 per day, capped at R200 per rental. Our baby seats are suitable for toddlers up to 14 kg's. Please note that baby seats are subject to availability.
Delivery charges?
We can deliver or collect the vehicle. Delivery and collection charges are as follows:-
< 25 kms : R220.00 during office hours; R440.00 after hours
> 25 kms : R220.00 during office hours; R440.00 after hours + R4.40 per extra km
How will my car rental be charged?
Upon collection of the rental vehicle, your embossed credit card (credit cards with raised digits), will be charged with the rental amount, an additional days rental, a tank of fuel and any extra expenses eg. additional drivers. Upon return of the vehicle and when your final invoice has been calculated, any monies due back to you will be refunded within four working days. Additionally an authorisation hold will be placed on your card for a portion of the excess amount, this hold will be released four working days after the car has been returned.
What is Auto-Billing?
Auto-Billing is the process of automatically deducting the rental amount when you hire a car and refunding any monies owed to you after you return the vehicle.
Is there a minimum age to rent a car from Tempest Car Hire?
The minimum age to hire a vehicle from us is 23. Special arrangements can be made should a young driver wish to rent a vehicle or be nominated as an additional driver, however, they must have been in possession of a drivers licence for a minimum of 2 years.
What do I do if the vehicle breaks down?
Please contact the closest Tempest Car Hire branch or our 24-hour 0861TEMPEST(836-7378) number and advise us of the breakdown. If the breakdown is caused due to mechanical failure, we will arrange for a replacement vehicle and for the damaged vehicle to be towed, the costs of which will be covered by Tempest Car Hire. Should the breakdown be caused by client error, negligence or accident, the hirer will be responsible for all resultant costs, including towing .
What are super collision waivers?
In the event of an accident you are liable for a non-waiverable reduced excess. Should you have an accident with a third party, we will cover all costs to the repairs of the third party's vehicle up to an amount of R50,000. Super collision waivers are included in our online rates, with the exception of some of the specials run from time to time.
What exactly are super theft waivers?
In the event of a theft of a rental vehicle, you are liable to pay the non-waiverable reduced excess. Super theft waivers are included in our online rates, with the exception of some of the specials we run from time to time.
Do I pay for towing, storage and assessors fees in event of accident?
These fees are additional to the excess charged. You have the right to appoint your own assessor providing this is done within 72 hours of the accident and Tempest Car Hire is notified accordingly, failing which we reserve our right to appoint our own assessor. The rental will remain open until such time as Tempest Car Hire receives the keys to the vehicle.
Should I return the car with a full tank of petrol?
Our vehicles are supplied with a full tank of fuel unless delivered to you, you are charged for refill on termination of their contract. A R20 service fee is levied should we have to refuel the vehicle. Most of our fleet uses unleaded fuel. Please note that fuel cannot be purchased with a credit card in South Africa- cash or garage cards are the only form or payment.
What is a "car rental day"?
Rentals are charged in 24 hour periods, return of the vehicle later than the time on the booking will result in an extra day being charged. A grace period of 59 minutes is allowed for late returns.
Please also note that you must be in possession of an embossed credit card and 2 valid forms of identification for the rental of a Group E vehicle. A driver's license is a pre-requisite and a second form of identification such as an ID Book, Passport, Medical Aid card or ATM Card must be shown to validate your credentials.
What is the contract fee?
A contract fee of R43 is excluded in our rates and covers administration costs incurred for each rental.
What countries am I allowed to take a Tempest Car Hire vehicle into?
No vehicle may cross any South Africa, Namibian, Botswana, Mozambique, Lesotho or Swaziland border without prior consent from Tempest Car Hire. A letter of authority must be obtained from the renting branch, this gives permission for the vehicle to cross the border. No vehicles are allowed into Angola, Zimbabwe, Malawi or Zambia. No vehicles are permitted to terminate in Mozambique, Botswana, Lesotho or Swaziland, however you may terminate a vehicle in Nambia which is subject to a one way drop-off fee of R1500 when rentals begin in South Africa and end in Namibia (Windhoek only).
Do you charge a no-show fee?
No, we just hope you pitch! Should your travel plans be cancelled, please be so good as to notify us so that we may cancel your reservation. Alternatively you can cancel your car reservation easily on our website.
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