Car Rental Frequently Asked Questions


Can I rent a car without a credit card?

Absolutely! We now accept debit and cheque cards with major participating South African banks. These include:
• Nedbank
• Standard Bank
• First National Bank
• ABSA
• Capitec
• Mercantile Bank


Regrettably we do not accept cheques, cash or bank transfers.



Traffic fines?
The renter is liable for payment of all traffic fines. We charge a R175 traffic fine handling fee.


How will my car rental be charged?

Upon collection of the rental vehicle, your card, will be charged with the rental amount, an additional days rental, a tank of fuel and any extra expenses eg. additional drivers. Upon return of the vehicle and when your final invoice has been calculated, any monies due back to you will be refunded within four working days. Additionally an authorisation hold will be placed on your card for a portion of the liability amount, this hold will be released four working days after the car has been returned. For debit and cheque cards, the authorisation amount is charged to the card together with the deposit



What is Auto-Billing?
Auto-Billing is the process of automatically deducting the rental amount when you hire a car and refunding any monies owed to you after you return the vehicle.


Is there a minimum age to rent a car from Tempest Car Hire?
The minimum age to hire a vehicle from us is 23. Special arrangements can be made should a young driver wish to rent a vehicle or be nominated as an additional driver, however, they must have been in possession of a drivers licence for a minimum of 2 years.


What should I do if I am involved in an accident?
Please contact the closest Tempest Car Hire branch or our 24-hour 0861TEMPEST number and advise us of the accident. Please also contact the local police department so that you can obtain a case number


What do I do if the vehicle breaks down?
Please contact the closest Tempest Car Hire branch or our 24-hour 0861TEMPEST number and advise us of the breakdown. If the breakdown is caused due to mechanical failure, we will arrange for a replacement vehicle and for the damaged vehicle to be towed, the costs of which will be covered by Tempest Car Hire. Should the breakdown be caused by client error, negligence or accident, the hirer will be responsible for all resultant costs, including towing.


What are super collision waivers?

In the event of an accident you are liable for a non-waiverable reduced liability amount. Should you have an accident with a third party, we will cover all costs to the repairs of the third party's vehicle up to an amount of R50,000. Super collision waivers are included in our online rates, with the exception of some of the specials run from time to time.



What exactly are super theft waivers?

In the event of a theft of a rental vehicle, you are liable to pay the non-waiverable reduced liability amount. Super theft waivers are included in our online rates, with the exception of some of the specials we run from time to time.



Is there anything more I need to know about waivers and car rental?

Please refer to our terms and conditions and also peruse the back of our rental agreement for more on waivers, exceptions liability amounts, and what constitutes breach of contract.



What is an accident administration fee for?

This covers any administration costs we incur in the event of one of our clients having an accident. A R400 administration fee is charged additionally to the liability amount.



Do I pay for towing, storage and assessors fees in event of accident?

These fees are additional to the liability amount charged. You have the right to appoint your own assessor providing this is done within 72 hours of the accident and Tempest Car Hire is notified accordingly, failing which we reserve our right to appoint our own assessor. The rental will remain open until such time as Tempest Car Hire receives the keys to the vehicle.



Does the liability amount cover damage to tyres, glass and under-carriage damage?

No the liability amount does not cover repairs to tyres, windscreens and under-carriage, and the costs for these repairs will be for the Renter. Should these components be damaged as a result of an accident, they are covered by the liability amount.



Should I return the car with a full tank of petrol?
Our vehicles are supplied with a full tank of fuel unless delivered to you, you are charged for refill on termination of their contract. A R20 service fee is levied should we have to refuel the vehicle. Most of our fleet uses unleaded fuel. Please note that fuel cannot be purchased with a credit card in South Africa- cash or garage cards are the only form or payment.


What is a "car rental day"?
Rentals are charged in 24 hour periods, return of the vehicle later than the time on the booking will result in an extra day being charged. A grace period of 59 minutes is allowed for late returns.


What do I need to bring along when I hire a car?

When you arrive at our counters, please bring along your reservation and/or booking confirmation, drivers licence, your credit card, cheque card or debit card and please bring your ID/Passport. If you are paying with debit or cheque card, you will need to provide us with your bank account number for your refund to be processed.

Please also note that you must be in possession of a credit card and 2 valid forms of identification for the rental of a Group E vehicle. A driver's license is a pre-requisite and a second form of identification such as an ID Book, Passport, Medical Aid card or ATM Card must be shown to validate your credentials.



What is an airport surcharge and is this included in the online rates?

A 11% airport surcharge is applicable for all rentals from airports. This surcharge is included in all of our online rates and imposed on all rental companies by the Airports Company Ltd (A.C.S.A).



What is a tourism levy? Do I have to pay this if I am a South African?
A 1% tourism levy is charged on all rentals. The levy goes towards supporting SA tourism. The tourism levy portion is included in our online rates.


What is the document administration fee?

A document administration fee of R43 is excluded from our rates and covers administration costs incurred for each rental.



What countries am I allowed to take a Tempest Car Hire vehicle into?
No vehicle may cross any South Africa, Namibian, Botswana, Mozambique, Lesotho or Swaziland border without prior consent from Tempest Car Hire. A letter of authority must be obtained from the renting branch, this gives permission for the vehicle to cross the border. No vehicles are allowed into Angola, Zimbabwe, Malawi or Zambia. No vehicles are permitted to terminate in Mozambique, Botswana, Lesotho or Swaziland, however you may terminate a vehicle in Nambia which is subject to a one way drop-off fee of R1500.


What cross border fees apply when taking a car out of South Africa or a neighbouring country?
A cross border fee of R1000 is applicable into Botswana, Mozambique and Namibia.


Does Tempest Car Hire offer special weekend rates?
Yes, we offer low weekend rates. Weekend deals apply strictly from Thursday 12h00 to Monday 12h00 and must include Saturday and Sunday, minimum 2 days, maximum four. No grace period will be considered for late return of cars and the rate will revert to the daily rate.


Are there any hidden costs when I rent from Tempest Car Hire?
None at all. What you see is what you pay.


Do you charge a no-show fee?
No, we just hope you pitch! Should your travel plans be cancelled, please be so good as to notify us so that we may cancel your reservation. Alternatively you can cancel your car reservation easily on our website.


Which rental vehicles come with aircon?
All of our vehicle groups, with the exception of our Group J 1300 Citi Golf and our Group A VW Chico come with air-conditioning.


What is Maxirent?
Maxirent is Tempest Car Hire's long-term rental product and is suitable an alternative to leasing or purchasing a vehicle if you intend on using it for 30 days to 12 months.


When do your Maxirent deals apply?
Maxirent deals only apply when you book a long-term car rental. The special maxi-rates are only applicable when your require the car for three months or longer. Book a long-term car rental.


Is Personal accident insurance included?
Personal accident insurance is optional at R25/day. This insurance covers the passengers in the vehicle and cover is provided as below. The policy is underwritten by Regent Insurance and any queries regarding this should be directed to Regent:
  • Accidental death: R250,000 per incident
  • Permanent disability: R250,000 per incident
  • Emergency medical expenses: R20,000 per incident
  • Guaranteed hospital admission: R5000 per incident


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