Can I rent a car without a credit card? Absolutely! We now accept debit and cheque cards with major participating South African banks. These include:
• Nedbank
• Standard Bank
• First National Bank
• ABSA
• Capitec
• Mercantile Bank
Regrettably we do not accept cheques, cash or bank transfers.
Traffic fines?
How will my car rental be charged? Upon collection of the rental vehicle, your card, will be charged with the rental amount, an additional days rental, a tank of fuel and any extra expenses eg. additional drivers. Upon return of the vehicle and when your final invoice has been calculated, any monies due back to you will be refunded within four working days. Additionally an authorisation hold will be placed on your card for a portion of the liability amount, this hold will be released four working days after the car has been returned. For debit and cheque cards, the authorisation amount is charged to the card together with the deposit
What is Auto-Billing?
Is there a minimum age to rent a car from Tempest Car Hire?
What should I do if I am involved in an accident?
What do I do if the vehicle breaks down?
What are super collision waivers? In the event of an accident you are liable for a non-waiverable reduced liability amount. Should you have an accident with a third party, we will cover all costs to the repairs of the third party's vehicle up to an amount of R50,000. Super collision waivers are included in our online rates, with the exception of some of the specials run from time to time.
What exactly are super theft waivers? In the event of a theft of a rental vehicle, you are liable to pay the non-waiverable reduced liability amount. Super theft waivers are included in our online rates, with the exception of some of the specials we run from time to time.
Is there anything more I need to know about waivers and car rental? Please refer to our terms and conditions and also peruse the back of our rental agreement for more on waivers, exceptions liability amounts, and what constitutes breach of contract.
What is an accident administration fee for? This covers any administration costs we incur in the event of one of our clients having an accident. A R400 administration fee is charged additionally to the liability amount.
Do I pay for towing, storage and assessors fees in event of accident? These fees are additional to the liability amount charged. You have the right to appoint your own assessor providing this is done within 72 hours of the accident and Tempest Car Hire is notified accordingly, failing which we reserve our right to appoint our own assessor. The rental will remain open until such time as Tempest Car Hire receives the keys to the vehicle.
Does the liability amount cover damage to tyres, glass and under-carriage damage? No the liability amount does not cover repairs to tyres, windscreens and under-carriage, and the costs for these repairs will be for the Renter. Should these components be damaged as a result of an accident, they are covered by the liability amount.
Should I return the car with a full tank of petrol?
What is a "car rental day"?
What do I need to bring along when I hire a car? When you arrive at our counters, please bring along your reservation and/or booking confirmation, drivers licence, your credit card, cheque card or debit card and please bring your ID/Passport. If you are paying with debit or cheque card, you will need to provide us with your bank account number for your refund to be processed.
Please also note that you must be in possession of a credit card and 2 valid forms of identification for the rental of a Group E vehicle. A driver's license is a pre-requisite and a second form of identification such as an ID Book, Passport, Medical Aid card or ATM Card must be shown to validate your credentials.
What is an airport surcharge and is this included in the online rates? A 11% airport surcharge is applicable for all rentals from airports. This surcharge is included in all of our online rates and imposed on all rental companies by the Airports Company Ltd (A.C.S.A).
What is a tourism levy? Do I have to pay this if I am a South African?
What is the document administration fee? A document administration fee of R43 is excluded from our rates and covers administration costs incurred for each rental.
What countries am I allowed to take a Tempest Car Hire vehicle into?
What cross border fees apply when taking a car out of South Africa or a neighbouring country?
Does Tempest Car Hire offer special weekend rates?
Are there any hidden costs when I rent from Tempest Car Hire?
Do you charge a no-show fee?
Which rental vehicles come with aircon?
What is Maxirent?
When do your Maxirent deals apply?
Is Personal accident insurance included?